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課程名稱 |
溝通實務專題
Seminar on Communication in Action |
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開課學期 |
104-1 |
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授課對象 |
社會科學院 政治學系 |
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授課教師 |
胡定邦 |
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課號 |
PS5045 |
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課程識別碼 |
322 U1680 |
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班次 |
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學分 |
2 |
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全/半年 |
半年 |
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必/選修 |
選修 |
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上課時間 |
星期二6,7(13:20~15:10)星期四3,4(10:20~12:10) |
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上課地點 |
社科407社科407 |
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備註 |
初選不開放。週二67節課為實習課，開學第一週的實習課（9月15日）不上課。
限本系所學生(含輔系、雙修生) 且 限學士班三年級以上
總人數上限：20人 |
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Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/1041PS5045_104A |
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課程簡介影片 |
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核心能力關聯 |
本課程尚未建立核心能力關連 |
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課程大綱
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為確保您我的權利,請尊重智慧財產權及不得非法影印
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課程概述 |
課程講授以英文進行，但課堂應對，實際演練以及作業，鼓勵但不要求同學使用英文。
溝通是群體生活裡的必要技巧，更是領導團隊的基礎技能，運用熟練後也是創意的一個出發點；不管我們喜歡與否，我們每天都在溝通。但溝通的效果如何？如何判斷？是否有改進的空間？如何改進？為什麼要改進？這些都是我們該問，但不見得會問的問題。
溝通實務課的目標，始於(重新)建立對溝通的認識，然後提供基本訓練，幫助落實同學溝通基礎，並掌握練習方法，長期自我/小組訓練，精進聆聽、邏輯思考與連結能力。 讓同學更有機會能實現自己，影響他人，在社會中發揮作用。
課程探討溝通的意義與目的，溝通基礎，有效溝通，溝通的型態，以及進行有效溝通的基礎。也討論在公眾前說話時的實際技巧。然後，由同學實際在課堂中，課堂外，實際演練。有備稿演講，即席演講，團體簡報，等不同的演練項目。
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課程目標 |
培養及增進基本溝通能力，成為個人其他技能/學識的基礎，並有效運用溝通，發揮影響力。
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課程要求 |
《課程進行》
同學必須積極主動參與課堂上的演練，包括課前與課後的準備。同學表現的態度 - 是否積極，用心程度，以及練習使用的技巧的運用，為成績評量基礎。同學與自己競爭，個人在學期初與學期末表現的進步，決定你的收穫。
講授：
前兩個星期，由教師演講授課，探討前述有關溝通課題。課間討論，點評時必須運用到演講內容，同學須明白連結引申。演練項目說明及要求將在實習課中說明。
演練：
可以中文或英文進行，由學生自選，分3 個部分，分列如後：
1. 即席演講；兩次，一次1 分鐘，一次3分鐘。題目指定後，有20秒準備時間。
2. 備稿演講：每人一次，3~5分鐘，題目事前分配指定。
3. 團體簡報：4人一組，共同針對指定主題，準備並演練團體簡報，45~ 50分鐘。
4. 自由時間：上課期間，如果有同學另有其他提議，經所有上課同學同意後進行。
5. 同學點評：所有演練，同學皆須提出評論，此為評分參考項目之一，鼓勵積極分享與評論。
6. 主持: 每人一節課，實際主持課程進行。
7. 主題工作坊；實習課主題討論，演練。
實習課:
每周兩小時實習課，練習培養基礎聆聽能力，運用邏輯及水平連結提升聆聽深度，認識並運用影響力原則，完成溝通目的。有三項主題工作坊，聆聽，邏輯，與連結。
並在實習時間增加演練機會，並實際主持集會/上課/討論，以及討論如何有效開會。
作業及報告：
2~3份作業，老師於主題工作坊後指定。作業全部列入評分考量。
成績：
70%參與及表現，30%作業及期末讀書報告
缺席：缺席1次扣總成績20分。
錄影：
上課講授，及所有同學演練全部錄影。錄影後透過NTU space分享影片，讓同學能自行檢視自己表現。請留意FB上公布之連結，自行下載。工作坊不錄影，但同學可自由錄音。
參考資料：
老師指定閱讀書籍，講義及TED英文演講。
其他要求：
修課同學必須申辦臉書帳號，加入臉書討論群組(CIA100A)。請提出加入申請，並註明你是修習CIA同學。所有作業發布及課外討論皆透過臉書進行。學期結束後，同學可自群組中退出，也可以選擇留在群組中繼續參與討論。
修課同學如想下載上課錄影，請自行注意公布每周連結並下載，不再另作安排。
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
How to Win Friends and Influence People, Dale Carnegie (any) |
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參考書目 |
1. *** How to Win Friends and Influence People, Dale Carnegie (any)
2. *** Creativity, Inc. Ed Catmull (2014)
3. *Getting More: How You Can Negotiate to Succeed in Work and Life, Stuart Diamond (2011)
4. *How to Talk So People Listen: Connecting in Today’s Workplace, Sonia Hamlin (2006)
5. *Real Influence: Persuade Without Pushing and Gain Without Giving In, Mark Goulston et al. (2013)
6. &&Effective Apology: Mending Fences, Building Bridges, and Restoring Trust, John Kador, (2009)
7. *Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, Mark Goulston (2009)
8. *Yes! 50 Scientifically Proven Ways to Be Persuasive, Noah J Goldstein et al.(2009)
9. &&What I Wish I Knew When I Was 20: A Crash Course on Making Your Place in the World, Tina Seelig (2009)
10. ##How to Think Straight about Psychology, Keith E. Stanovich (2012)
11. ##Thinking: Fast and Slow, Daniel Kahneman, (2011)
12. *TED Lectures: Announced schedule TBD
13. Handouts: Available randomly.
Dale Carnegie’s book is the classic in the field. There is reason why people still read it to this day (70+ years). So, do read it. I still read it at least once a year.
Books marked with a single * (nos. 3,4,5,7,8) are required reading. Students are to submit their end-of-semester reports base on one of them. You are required to subscribe to one book and work with 3 partners to collectively read the books during the semester but finish your own report.
Book 5 is listed but not as required reading. It is for those that really want to touch every perspective of communication, and you will benefit greatly if you choose to read it. Since nobody seems to know how to do it right. If you know the right way to do it, you will save yourself a lot of seemingly irrecoverable mistakes in life.
Book 8 is a starting book that will help you approach the idea ‘think outside the box’. It is chosen as an extension for ‘empathy’ to connect you to the world that you will be stepping into after college.
Book 10 is a book on methodology for scientific research. You are advised to read it to build sound logic for your reasoning.
Book 11 is another book that you should read so that you learn another aspect of influencing others. The gist is to understand the weakness of human reasoning to help you detect your own flaws and leverage the common flaws to further your goal. This book is meaningful for the ambitious. You decide if you are ambitious.
Books 10 and 11 are very helpful if you are interested in building a clear and logical head capable of true independent reasoning/thinking instead of being a mocking bird capable of nothing but repeating others.
Ed Catmull wrote a wonderful book on how to manage a whole group of talented, gifted people, stressing on how to help each other to do and be their best and together create incredible things. This is the book that I think serves as a great start and an excellent companion to the Carnegie’s book for the rest of your life.
Standing assignments:
These are discussed in class. I know many of you will not do it, but for those self-starters, here they are:
1. News Emails from NY Times or any major newspaper, periodicals. Just pick one every day and read the summary as well as the full story. Try to understand how the editors summarize the story. Identify how they pick out the main point, the assumptions used, and the intended target audience. And discover what can be treated as secondary – some of the details that you may consider crucial. These are of great value to you.
2. Listen to your life. Just be observing, pick out things happening around you, to tell it as a story. Try to tell it in as few sentences as possible to convey a point or two. Consciously determine/infer the assumption, the emphasis, and the details given up. Maybe even try a couple of ways to tell the same story to see how different the stories can be. Put it down on paper after you digest them all. Pick one or two in a week to share in FB.
3. In-classroom critiques. Pick 3 of any speakers at the session, including Barry, and jot down what you like, dislike, the assumptions used, and the perspective represented. Try to come up with a different perspective given the one that you already jotted down.
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評量方式
(僅供參考) |
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週次 |
日期 |
單元主題 |
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第1週 |
9/15,9/17 |
課程進行方式及要求
溝通的目的
溝通基本概念
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第2週 |
9/22,9/24 |
重點整理
聆聽
簡報概念 聆聽
提問題
回答問題
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第3週 |
9/29,10/01 |
即席演講 1分鐘 |
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第4週 |
10/06,10/08 |
即席演講 1分鐘 |
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第5週 |
10/13,10/15 |
即席演講 1分鐘 |
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第6週 |
10/20,10/22 |
備稿演講 3 ~ 5 分鐘 |
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第7週 |
10/27,10/29 |
備稿演講 3 ~ 5 分鐘 |
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第8週 |
11/03,11/05 |
備稿演講 3 ~ 5 分鐘 |
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第9週 |
11/10,11/12 |
備稿演講 3 ~ 5 分鐘 |
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第10週 |
11/17,11/19 |
團體簡報 |
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第11週 |
11/24,11/26 |
團體簡報 |
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第12週 |
12/01,12/03 |
團體簡報 |
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第13週 |
12/08,12/10 |
團體簡報 |
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第14週 |
12/15,12/17 |
團體簡報 |
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第15週 |
12/22,12/24 |
即席演講 3分鐘 |
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第16週 |
12/29,12/31 |
即席演講 3分鐘 |
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第17週 |
1/05,1/07 |
即席演講 3分鐘 |
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第18週 |
1/14 |
即席演講 3分鐘 |
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